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Cancelling An Order

If for any reason you need to cancel an order, please submit your cancellation request via email to customersupport@shipskis.com.  In your email provide us with the name on the order, along with the pickup date and location.  Once your request has been received a member of our support team will confirm your request has been completed.  

Please note that a refund will be applied to the card used to place the order.  You may obtain a full refund in you cancel a shipment at least 48 hours prior to the scheduled pickup date.  Any cancellations inside of 48 hours will incur a $10 late cancellation fee per item.  Refunds will typically be processed within 5 business days of the request date.


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