What if my shipment is delayed?
Included with every shipment comes our $200 Shipment Protection Plan for any delayed item. This policy is designed to cover most, if not all of your out-of-pocket expenses while we work on getting your gear to you as quickly as possible. This plan is only to be used as a last resort should all of our attempts in expediting a package for delivery fail. For more details on our policy, please visit the Ship Skis Guarantee section of the support center.
*Please keep in mind winter weather can impact delivery dates when shipping your gear to the mountain. We highly encourage adding in additional days in transit when shipping to a potentially impacted area. Should you have any questions on transit time please feel free to reach out to our support team for assistance.
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