ShipSkis guarantees every delivery on or before your scheduled delivery-by date, by the end of that day at the latest.
If a delay comes up: if our tracking team notices a potential delay, we'll contact you to discuss any alternate arrangements. Our team works with a network of local logistics providers that can expedite delivery to your hotel, resort, lodge, or residence. We'll exhaust all available resources to deliver your shipment as quickly as possible and keep you updated along the way.
Shipment Protection: in the rare case that your shipment doesn't arrive when you need it, you'll be eligible for our Shipment Protection Plan. It helps cover out-of-pocket expenses while we work to deliver your shipment: submit itemized receipts for approved expenses up to $200.00, and ShipSkis will reimburse you. Shipment Protection covers costs caused by delays only, not damage.
Force majeure: ShipSkis shall not be liable for any delay in performing, or failure to perform its obligations under this Agreement, resulting from any cause beyond its reasonable control, including, without limitation, acts of God, fire, extreme temperatures, high winds, lightning, strikes, energy interruptions, labor disputes, natural disaster, fire, flood, storm, slide, earthquake, epidemics, power failure, inability to obtain equipment, supplies or other facilities, labor disputes, terrorism, criminal activity, governmental demands or requirements, inclement weather, war, declared or undeclared, or the acts of government (each, a "Force Majeure Event"). If affected by a Force Majeure Event, ShipSkis shall be excused from performance to the extent made necessary by such event.
Questions about our On-Time Guarantee? Our team is happy to help.