If your bag hasn't arrived by the end of the day on your scheduled delivery-by date, our team is already working on it. Our resolutions team reviews every shipment due for delivery each day, finds out what happened and when it will now arrive, and reaches out to you by text and email, and by phone if we don't hear back, to go over your plans and the options for your order.
Filing a Shipment Protection claim: if the delay affects your plans, you may be eligible to file a claim.
- Go to shipskis.com.
- Scroll to the bottom of the page and click Claims.
- Click the link that says "Click here to file a Shipment Protection Claim for a delayed package."
What's covered: see our Shipment Protection Plan. Shipment Protection doesn't cover damaged items; those are covered by your shipment's insurance.
Questions about a delayed bag? Our team is happy to help.