If your plans change, you can change your pickup or drop-off date online. Pickups and drop-offs can be scheduled on any business day, Monday through Friday, excluding holidays.
Making the change:
- Open your order tracking page — use the tracking link from your confirmation or shipping emails, or log in at shipskis.com and go to Manage account → Manage orders and click View details on your order.
- Click Edit order.
- Click Change next to Shipping dates.
- Pick your new date on the calendar, choose from the delivery-by options offered for that date, and click Save & Continue.
- Review the Order Summary and process any charge or refund to your card on file.
You'll receive an email confirming the update, and the confirmation page and email will tell you whether you need to print new labels. If your change includes a refund, it may take several days to appear on your card, depending on your bank's processing times.
Your delivery-by date changes too: moving your pickup or drop-off date shifts your delivery-by date — you'll see the new date before you confirm.
On your new date: pickups happen between 9:00 AM and 6:00 PM, so have your shipment packed, labeled, and ready for the whole window. If you're dropping off, get your shipment to the carrier store before its daily cutoff time.
Questions about changing your date? Our team is happy to help.