You can change the pickup or delivery address for your shipment online until it ships. Changing either address changes your shipping label, so you'll need to print a new one. Make the change before your scheduled pickup date to avoid delays. After your shipment ships, changes go through our team and may have a fee.
Making the change:
- Open your order tracking page — use the tracking link from your confirmation or shipping emails, or log in at shipskis.com and go to Manage account → Manage orders and click View details on your order.
- Click Edit order.
- Click Change next to Origin Address (pickup) or Destination Address (delivery) and follow the prompts to make your change. You can update the contact phone number for that address too.
- Save your change, review the Order Summary, and process any charge or refund to your card on file.
You'll receive an email confirming the update. If your change includes a refund, it may take several days to appear on your card, depending on your bank's processing times.
What else you'll confirm: because an address change can affect your route and delivery-by date, you'll also be asked to confirm your pickup date and shipping speed as part of the change.
Questions about changing an address? Our team is happy to help.