Articles in this section

Cancel My Order

  • Updated
Follow

If you would like to cancel your entire order, you can do so online. However, please keep in mind you will not be able to cancel your shipment if it is already in transit.

 

 

1. Edit order screen.

First, you will need to go to the edit order screen to remove a bag. Navigate to ShipSkis.com and click on My Account > Shipments. Click on the tracking ID of the shipment you would like to cancel, and click "Edit Shipment."

 

 

2. Choose "Click here to cancel your order."

Once on the edit order screen, choose "Click here to cancel your order" at the top of the screen.

 

Screenshot 2025-10-14 at 4.31.33 PM.png

 

 

3. Confirm the cancellation

There will be a pop up asking you to confirm the cancellation. Click on "Cancel Order."

Screenshot 2025-10-14 at 11.46.01 AM.png

 

 

4. Review your cancellation.

The next screen shows a summary of your order and refunded fees. Since you are canceling the order, a refund will reflect here. Click on "Continue" to move to the next screen.

Screenshot 2025-10-14 at 11.51.05 AM.png

 

 

5. Process your cancellation.

The next screen refunds the fees to your credit card on file. Click on Refund to continue.

Screenshot 2025-10-14 at 11.52.34 AM.png

 

 

6. Cancellation receipt.

The last screen will reflect the cancellation to your order. You will also receive an email from us that will reflect the cancellation.

Screenshot 2025-10-14 at 11.54.53 AM.png

If you have any issues canceling your shipment, please contact us and we can assist you further.

Related articles